FAQ

When will I receive my order?

Your order will be scheduled for delivery as soon as possible, we estimate your order will arrive within 24 hours. To follow up with your order please WhatsApp customer care on +96522261860 with your order number ready we are available 9am -12am seven days a week.

What if I want to refund or exchange my item after I receive it?

You have a 30 day window to refund or exchange your item from the DATE YOU RECEIVE YOUR ITEM . To refund or exchange simply WhatsApp customer care with your order number ready on +96522261860.

For payments already captured (TAP/KNET/APPLE PAY/TABBY/TAMARA/CREDIT CARD): exchanges can be made in any SNKR store or arrange a pickup through customer service

Customer care hours are 9am - 9pm Saturday to Thursday.

How much does delivery cost?

Enjoy free delivery on all orders with Next Day Delivery and Click & Collect options. A delivery charge of 1.5 KD applies to Same Day Delivery orders. A 2.5 KD delivery charge applies to Express Delivery orders in Kuwait.

Do you have express delivery?

Yes, we offer express delivery for orders in Kuwait. If you order items that qualify for this service from 8AM-8PM, they will be delivered within 2-3 hours based on the location for a fee of 2.5 KD.

What payment methods do you accept?

We accept all major Credit Cards, Knet, Apple Pay, Tabby & Tamara.

Are your products authentic?

All products sold on our website are 100% authentic. We receive all our products from official suppliers.

How can I cancel my order?

Contact our customer service desk directly via WhatsApp with a copy of your order number on +96522261860.

How do I track my order?

Contact our customer service desk directly via WhatsApp with a copy of your order number on +96522261860.

How can I check the status of my order(s)?

Contact our customer service desk directly via WhatsApp with a copy of your order number on +96522261860.

Do you have international Shipping?

At the moment we only serve customers in Kuwait.

What if I want to return or exchange my purchase?

We offer a 30 days refund and exchange policy period for our customers

Items must be in original condition and with tags.

For payments already captured (KNET/APPLE PAY/TABBY/TAMARA/CREDIT CARD): exchanges can be made in any SNKR store or arrange a pickup through customer service.

To refund or exchange simply contact our customer service desk on to assist you further on

customers service via WhatsApp +96522261860.

email us directly on [email protected]

See full REFUND AND EXCHANGE POLICY HERE.

I need help how do I contact customer Service?

Customer Service agents are ready to help you from 9am – 9pm Saturday –Thursday via our direct Customer Care WhatsApp Line +96522261860 - https://wa.me/96522261860

You can also email us 24 hours a day at [email protected] and we will respond within 24 hours.

Where can I find my closest store?

You can find a full list of our stores at https://aaw.com/retail-outlets/

Orders through KNET, Credit Card Tamara & Tabby:

Exchanges and refunds can be made in any of The SNKR store or arrange a pickup through customer service

International Exchanges And Refunds:

Customers Must Send The Order Back To Kuwait On Their Own Expenses Including Custom Duty Charges.